Terms
& Conditions
These terms apply to all reservations, bookings and accommodation of any kind made by (“the Guest”) and Deuce Hotels Ltd or any of its subsidiary companies or associated companies, which may be referred to individually or collectively as “the Operator” or “Deuce Hotels” in these terms and conditions and booked through any website operated by Deuce Hotels Ltd.
Once the booking has been made and accepted by the Operator, a contract exists between the Guest and the Operator and by making the booking the Guest indicates acceptance or these Terms and Conditions.
These terms may be subject to change at any time and without notice. Prior to check-in at the property, please consult the website for the most up-to-date amendments.
Website use
Use of this website is subject to the terms and conditions outlined below and by using this website, the Guest agrees to be legally bound by these terms and conditions.
While every effort has been made to ensure the accuracy of the information contained on the website, the Operator does not accept liability for any errors or omissions and reserves the right to change information and descriptions of accommodation and products.
Site Use
The website is intended to assist the Guest in determining the availability and booking of accommodation. Apart from printing information connected to your travel, you are not entitled to reproduce, replicate, sell or otherwise exploit the website unless you have written permission to do so.
Online Bookings and 3rd Party Website Bookings
Please be aware that different terms & conditions, including cancellation policies may exist in relation to bookings made through a third-party booking agent and affiliate websites. Make sure that you fully read all terms and conditions before making your booking.
Payment
Guests will be asked for full payment of their stay when making the online booking using their credit or debit card details and must have settled all charges before arrival. No payment is made upon arrival at the property.
All Deuce Hotels do not accept cash or cheques as a method of payment.
Booking extensions
If a guest wishes to extend their stay, contact a member of the management team to arrange this, subject to availability and additional charges.
Booking Amendments
If a guest wishes to amend their booking in any way, please contact a member of the management team who will advise if this is possible, subject to availability and additional charges. The Operator cannot guarantee to honor all booking amendments and accepts no liability for any loss, damage or additional expenses incurred.
Cancellations
If a guest wishes to cancel their booking, they must do so online or via-email in accordance with the cancellation policy stated in their booking confirmation email. The cancellation of a reservation is only valid upon receipt of a cancellation confirmation email.
If a cancellation request has been accepted by Deuce Hotels, in accordance with the cancellation policy stated in the booking confirmation, the refund will be processed to the credit or debit card used to make the booking as per the issuing bank’s policy. Please be aware that this may take between 3-10 working days, depending on the individual banking provider.
Cancellations are not permitted on “non-refundable” rates.
In the event of a guest failing to arrive at the property for their booking or failing to cancel within the stated cancellation policy time, the booking will be treated as a “no-show” and the full amount retained by Deuce Hotels.
The guest agrees that the above cancellation charge is fair, and a genuine estimate of the loss incurred by the Operator.
We strongly recommend that all guests obtain appropriate travel and personal insurance cover when booking to stay with us.
In exceptional circumstances, the Operator may find it necessary to cancel the guests booking. In this event, the Operator will refund any sum the Guest has paid, which shall constitute a full and final settlement of any liability that the Operator may have to the Guest as a result of such cancellation.
The Operator shall not be liable for any delay, loss, damage or expenses incurred if the booking needs to be amended or cancelled, if it is unable to perform its contractual obligations as a result of events beyond its reasonable control. This includes, but is not limited to events such as war, civil strife, terrorist activity, labour disputes, natural or man-made disaster, fire, flood and adverse weather conditions.
Group booking policy
We class all bookings for five or more rooms as a “Group Booking” and as such have slightly different terms & conditions, which are detailed as follows. We require all the names of the lead guests staying in each individual room, before the arrival date. This can be communicated via email or through the relevant booking platform. The reservations cannot be cancelled or amended within 5 days of the arrival date, unless agreed to by a member of the management team and at their discretion. Reservations cancelled or amended within 5 days of the arrival date will incur a 100% charge for the rooms. It is the responsibility of the lead booker (who has made the reservation) for any issues, communications or damage caused to the property, by any of the guests and as such, the lead booker takes on full liability.
Check-in policy
We use a keyless pin code entry system at The Old Post Office. Guests will be sent an arrival and access email, a day or so prior to arrival, which has their entry pin code, room number and any relevant information they may require for their stay. The guest simply enters the pin code at each door they come to, to gain access to the allocated areas.
There are no reception staff on site 24 hours per day and in the event of an issue with entry to the building please contact the management team on the details provided.
Apartments will usually be made available from 3pm on the day of arrival. If a guest requires an “early check-in” please contact a member of the management team, who will advise if this is possible, subject to availability and additional charges.
Check-out policy
All apartments must be vacated by 11am on the day of departure. If a guest requires a “late check-out” please contact a member of the management team, who will advise if this is possible, subject to availability and additional charges.
Apartment capacity
Each apartment may only sleep the maximum number of guests, detailed on the reservation. Any additional guests must vacate the property between the hours of 9pm and 9am.
Apartment Facilities
All apartments are fully furnished and include a kitchenette, equipped with appliances, cutlery, crockery and utensils.
Additionally, each apartment has bedding, toweling, toiletries, ironing facilities, hairdryer, Smart TV and Internet provided within the room rate.
No items may be removed from the apartment.
The room rate includes a cleaning service; typically, a basic tidy each day, mid-stay clean/ linen change on the 4th and 7th day, will a full clean on departure.
Liability for Damage or Loss of Guest’s Property
Unless negligence by the Operator is established by an independent body or a court of law, the Operator will not be held liable for injury to person, loss of, or damage to any property of any Guest or person visiting the property. The Operator does not provide insurance for personal effects.
We strongly recommend that Guests make their own arrangements for travel insurance to cover such losses.
Liability for Damage to or Loss of Deuce Hotels Property
The Guest is responsible for taking reasonable care of the apartment and its contents while staying at Deuce Hotels. The apartment and all equipment, appliances, utensils and furniture etc. must be left clean and tidy at the end of the Guests stay, or charges may be applied.
Guests must ensure that their apartment is locked, and all doors correctly closed when leaving the property.
Except in the case of normal wear and tear, the Guest is responsible for any damage to the apartment or its contents during your stay which has occurred due to the negligence, willful default or irresponsible behaviour on the part of the Guest or those accompanying them. Any damage must be reported to a member of the Management team at the earliest opportunity.
Consideration for other guests
We would you to respect all other guests staying in the property and our neighbours in the local area. To this end, we request that noise is kept to the appropriate level so as not to inconvenience others.
Deuce Hotels will not tolerate any anti-social behaviour towards other guests or staff members.
Use of the property
The Guest shall not use the property for the purpose of conducting business of any kind, without the expressed consent of the Operator.
Deuce Hotels grants use of the property solely for appropriate, legal, personal use.
The Guest and the Operator agree that no tenancy rights accrue as a result of the usage of the property and that the Guest may not sublet/ re-let the apartment to any other third party.
Deuce Hotels reserves the right to refuse entry and accommodation, if management considers that the Guest, or someone accompanying the Guest, is under the influence of drink or drugs, or behaving in a threatening, abusive or otherwise unacceptable manner.
Deuce Hotels operates a strict “No Party” policy and additional charges will be made on a Guests account if there is evidence that a party has taken place.
Guest shall comply with all reasonable rules and procedures in effect at the property.
If during the course of a stay, the Operator receives a serious complaint about the Guest or the Guest is behaving in a manner detrimental to the enjoyment of others, or the Guest is in breach of the Terms & Conditions, the Operator reserves the right to terminate the Guests stay without notice and without obligation to refund and monies.
Lost Property
The Operator is not responsible for lost, damaged or stolen personal items. Should the Guest lose or leave any personal belongings, if recovered, the item will be recorded in “lost property”. The Operator will ship items back at the Guests expense on request and discard any items left after a period of 90 days.
Fire Evacuation
In the event of the fire alarm system sounding, all persons within the building must make their way to the Fire Meeting Point, which is designated on the Fire Evacuation Notice inside the door of each bedroom and at each final Fire Exit point. Guests must wait there until instructed by a member of staff or member of the Fire Service, before returning to the building.
In the event that the fire alarm system is activated by a guest tampering with the fire detector, smoking, or using unauthorized equipment or items such as sparklers, candles, gas burners etc., the guest will indemnify the Operator from ant liability in respect of any injury to or death of any person, damage to any property or all and any losses howsoever suffered by the Operator as a result of such actions and others by the guest and from all proceedings, costs, claims and demands in respect of any such liability or alleged liability.
No Smoking Policy
Deuce hotels are by law strictly no smoking properties. A set charge of £150 per night will be applied to the debit/ credit card provided in the event smoking has occurred in the building. The use of candles or any naked flames in the apartment are strictly prohibited.
Access
The Operator and its authorized personnel may at any time access the apartment for the purpose of inspection and to carry out maintenance works.
CCTV
CCTV is fitted throughout the public areas of the property for the safety of all concerned. In making a reservation at the Property, the Guest agrees to be filmed using our CCTV equipment. The Operator shall ensure that use of any CCTV complies with GDPR.
Child Policy
Any Guests under the age of 18 years must be supervised by an adult in the apartment.
Pets
No pets of any kind are allowed in the building, with the exception of guide dogs. Guests with guide dogs must inform the Operator that they are bringing a guide dog and ensure that the guide dog is never left unattended in the property.
Third party products and services
Any third-party suppliers recommended, providing products or services to the Guest, either mentioned on the Operator website or by their employees, are independent contractors and not in any way connected to Deuce Hotels. Therefore, the Operator is not liable for any acts, negligence or misconduct of any such supplier or for any personal injuries, death, property damage or other damages or expenses resulting therefrom you’re booking or use of such products or services.
Car Parking
There are no designated car parking facilities at this property, but there are a number of quality car parks in the local vicinity. Please see the website link for details of parking options available. All parking is the responsibility of the Guest and therefore the Operator accepts no liability for any damages or expenses incurred.